Privacy Policy

1Who is responsible for your data

• Firno, commercial registration 7015151553, VAT number 300822362500003, registered address Data needed.
• For anything about your data: info@firno.com.sa

2What we collect

• Account details: name, email address, mobile number.
• Delivery addresses you save, and the phone number attached to each — the courier calls it.
• Order history: products, quantities, amounts, order status.
• Limited technical data to run the site and protect it from abuse, including your IP address.
• For wholesale accounts: legal name, commercial registration, VAT certificate, business activity.

3What we do not collect

We never store your card details. Payment happens entirely at the payment provider (Moyasar); only the result and a reference number reach us.

4Why we collect it

• To fulfil, deliver and invoice your order.
• To contact you about an order in progress.
• To meet invoicing and tax obligations.
• To protect the store from abuse.

5Who sees it

• The payment provider (Moyasar), to take payment.
• The courier delivering your order, who receives your name, address and phone number only.
• Our email provider, to send order and shipping confirmations.
• Our hosting and database provider.
• We do not sell or rent your data to anyone.

6How long we keep it

• Orders and invoices: kept for the period tax rules require, Data needed.
• Account details: kept while your account exists.

7Your rights

• You may see your data, correct it, ask us to delete your account, and receive a copy of it.
• Write to info@firno.com.sa and we will respond within thirty days.

8Cookies

We use strictly necessary cookies only: the ones that keep you signed in and hold your basket. No advertising cookies, no third-party tracking.